The candidate must be able to demonstrate good interpersonal and relationship management skills. He/She should be extremely well organized and ready to hit the ground running as part of a large and fast-moving team.
- Establish technology goals, objectives and operating procedures consistent with the overall strategic plan.
- Lead and educate internal teams on common practices and trends for digital initiatives, including websites, social media, mobile sites, email products and native apps for iOS and Android.
- Update and maintain corporate standards for all digital technologies.
- Responsible for client websites, applications, email services, and related hosting environments.
- Lead and execute projects in support of ongoing client initiatives. At any time this might include several simultaneously active projects .
- Service new and existing client needs, to include planning and management of performance optimization, software updates, disaster recovery, website and application migrations, problem management or events around anticipated traffic surges.
- Manage off-hour planned software updates and migrations.
- Interface with client teams and clients, for service requests, hosting support, troubleshooting and to resolve any outstanding issues.
- Optimize client database environments through education and performance tuning.
- Monitor websites, hosting environments and applications 24x7, respond to events and take corrective actions. Manage the performance of scheduled tasks and preventative maintenance.
- Proactively collaborate and plan activities with medium and large footprint clients.
- Stay organized and exhibit critical attention to detail.
- Communicate effectively and on a frequent basis with clients and colleagues.
- Design and maintain an appropriate Software Development Life Cycle that will compliment fast-paced business needs and schedule.
- Keep current with trends and issues in technology, including current technologies and prices. Advises, counsels, and educates management on their competitive and financial impact.
Desired Skills and Experience
- The ideal candidate will have managed technology supporting integrated campaigns
- 5 years of digital or technical management experience.
- Business analysis and technical skills to architect, build, and support solutions that meet requirements.
- Technical fluency in operational concepts of networking, hosting systems, backups, internet security, application and infrastructure monitoring, databases, disaster recovery, high availability, scalability and web site performance management.
- Undergraduate degree is required, preferably in a technical discipline. MS or MBA is a plus.
- Excellent oral and written communication skills. Ability to effectively communicate cross-functionally with non-technical colleagues.
- Working knowledge of Website management tools, such as Plesk or C-Panel
- Understanding of Java, PHP, Python, JavaScript and other web development languages as well as their associated tools
- Working knowledge of effective hosting technologies, infrastructure as well as managing utilization, and load balancing techniques
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